Information collected
We may collect contact details, broker preference, trading experience, risk-profile responses, support messages and technical information such as browser, device and page activity.
LEGAL
Privacy Policy
This policy explains how Gencouv may collect, use and protect information submitted through the website, support chat and onboarding channels.
How information is used
Information may be used to respond to enquiries, assess onboarding suitability, provide support, improve services, prevent abuse and meet applicable legal or operational requirements.
Service providers
We may use third-party services for hosting, analytics, messaging, customer support and data storage. These providers may process information only as required to deliver their services.
Broker relationships
HFM and Lirunex operate under their own privacy policies and terms. Information submitted directly to a broker is controlled by that broker, not by Gencouv.
Data retention and security
We retain information only as long as reasonably necessary for support, onboarding, records and legal obligations. Reasonable safeguards are used, but no online system can guarantee absolute security.
Your choices
You may request access, correction or deletion of personal information where applicable. Some information may need to be retained for legal, security or record-keeping reasons.
Contact
Privacy enquiries may be sent to support@gencouv.com.