This policy explains how Gencouv may collect, use and protect information submitted through the website, support channels and portfolio-management onboarding process.
We may collect contact details, investor enquiries, broker preference, trading or investment experience, objectives, risk-profile responses, onboarding information, support messages and technical information such as browser, device and page activity.
Information may be used to respond to enquiries, assess eligibility and suitability, support portfolio-management onboarding, provide client support, improve services, prevent abuse and meet applicable operational or legal requirements.
We may use third-party providers for hosting, analytics, communications, customer support, workflow automation and data storage. These providers may process information where necessary to provide their services.
Supported brokers, including Lirunex where applicable, operate under their own privacy policies and terms. Information submitted directly to a broker is controlled by that broker rather than Gencouv.
Where required, Gencouv or relevant service providers may process information relating to eligibility, suitability, identity, jurisdiction, risk tolerance and other onboarding requirements. Providing information does not guarantee acceptance into a managed portfolio.
We retain information only as long as reasonably necessary for support, onboarding, records, security and applicable legal obligations. Reasonable safeguards are used, but no online system can guarantee absolute security.
You may request access, correction or deletion of personal information where applicable. Some records may need to be retained for security, legal, compliance or record-keeping purposes.
Privacy enquiries may be sent to support@gencouv.com.